The platform includes an outbound email service that delivers emails queued by processes via EU_OUTGOING_MAIL. When an instance is copied, the email service is automatically set to Suspended on the new instance. This prevents processes in the copied environment from sending unintended emails while it is being used for testing or review.
You must explicitly re-enable the service on any instance where outbound email is required.
Toggle the Email Service
The platform provides a process that switches the email service between Active and Suspended. Each time the process runs, it toggles the current state. After running, a notification confirms the new status.
To import the toggle process into your instance:
Open the Configuration application.
Locate the configuration file and process logic workbook for the email toggle process.
Import them using the ENERGYSYS Import Process process.
Depending on the environment, you may need to create a filter referenced in the configuration workbook before the import succeeds. If the import fails due to a missing filter, create it first, then re-import.
Run the Toggle Process
Navigate to Configuration \> Processes \> Process Execution.
Locate the email toggle process.
Select Run.
A notification will confirm whether the email service is now Active or Suspended.
Keep the email service suspended in non-production environments. Only enable it on instances where outbound email is expected and monitored. Always check the service status after copying an instance.